Terms & Conditions

1. About these terms

These Terms & Conditions ("Terms") apply to every booking made through this website for A Kōzē Den, operated by A Kōzē Den ("we", "us", "our"). By ticking the agreement box and paying, you ("the guest") confirm that you have read and accept these Terms, the house rules for your den, and our Privacy Policy.

This is a short-term private accommodation arrangement for leisure use. It does not create a lease or tenancy.

2. Making a booking

• You must be at least 18 years old and able to enter into a binding agreement. The person who books is responsible for all guests in their party.
• Give accurate details — especially your name and mobile number — so we can reach you about your stay.
• Availability is checked in real time, but dates are not held until payment succeeds. If someone else completes payment for the same dates first, you will not be charged.
• Your booking is confirmed once PayMongo reports a successful payment. You will receive a booking code and a private link to view or cancel your booking. Keep them safe — anyone with the link can manage the booking.
• The number of guests may not exceed the maximum stated for your den or package. Additional or unregistered guests may be refused entry.
• Minimum-night requirements, package options and occasion add-ons are shown on each den's page and apply as displayed at the time you book.

3. Prices & payment

• All prices are in Philippine Pesos (₱). The price per night depends on the package or bedrooms you choose, and may include promotional rates on selected dates.
• Before paying you will see a summary of: the rent due now (which may be full or partial rent, as stated), any occasion fee, the security deposit, and the total due now. If only part of the rent is collected online, the balance is payable as stated in your booking summary.
• Payments are processed by PayMongo (cards, GCash and other methods it offers). We never receive your full card or e-wallet details.
• Payment processing fees charged by PayMongo are non-refundable and are deducted from any refund.
• If a price is displayed incorrectly because of an obvious error, we will contact you and you may choose to pay the correct price or cancel for a full refund.

4. Security deposit

Where a den requires one, a refundable security deposit is collected together with your payment and held until after check-out. It may be used only for damage, loss, extra cleaning, stated house-rule charges, and agreed unpaid amounts — never for normal wear and tear. We inspect the den after check-out, notify you of any deductions with photos and an itemised list, and refund the balance to your original payment method. If costs exceed the deposit, you agree to pay the difference.

The full rules — inspection, schedule of charges, refund timeline and how to question a deduction — are in our Security Deposit Policy, which forms part of these Terms.

5. Cancellations & refunds by you

Each den has its own cancellation terms, which are shown before you pay and on your booking page. They work as follows:

• Free-cancellation window: if you cancel within the stated number of hours after your booking is confirmed, you receive a refund of the amount you paid minus PayMongo's processing fee.
• After the free window: we also keep a cancellation fee equal to the stated percentage of the rent. The rest of the rent, plus your full security deposit, is refunded (less the processing fee).
• Online cancellation closes at check-in time (2:00 PM on your check-in date, unless your den states otherwise). No-shows and cancellations after that time are not refunded, except for the security deposit.
• Early departure, or shortening your stay after check-in, does not entitle you to a refund of unused nights.
• You can cancel from your booking page using your private link. The refund amount is calculated and shown to you before you confirm.

Date changes are not guaranteed; message us and we will try to help, subject to availability.

6. If we must cancel

If we must cancel your booking — for example because the den becomes unfit for use, due to a double-booking error, or due to events outside our control — we will tell you as soon as possible and refund everything you paid, including processing fees we are able to recover, or offer alternative dates if you prefer. Our liability is limited to that refund.

We are not responsible for failure to perform caused by events beyond our reasonable control, such as typhoons, floods, earthquakes, government orders, power or water outages from utility providers, or public emergencies. In such cases we will work with you in good faith on a refund or rebooking.

7. Check-in & your stay

• Check-in and check-out times are stated in the house rules for your den. Early check-in and late check-out depend on availability and may carry an extra charge.
• You may be asked to present a valid ID matching the booking name at check-in, and to register all guests for building or security purposes.
• We may refuse entry, or end a stay without refund, if the number of guests exceeds the booking, if house rules are seriously broken, or if there is illegal activity or a risk to safety.
• We may need to enter the den during your stay for urgent repairs, emergencies or safety reasons; we will notify you first whenever possible.
• Please report any issue promptly so we can try to fix it during your stay. Issues reported only after check-out are harder for us to address.

8. House rules

The house rules shown on each den's page and in the checkout step form part of these Terms. They typically cover check-in/out times, quiet hours, smoking, visitors, pets, parties and events, and care of the property. Breaking them may result in charges against your security deposit or the end of your stay without refund.

9. Damage & liability

• You are responsible for any damage or loss caused by you or your guests during the stay, beyond normal wear and tear.
• Please look after your belongings. We are not liable for loss or theft of guests' personal items, or for injury, except where caused by our negligence or wilful misconduct.
• Children must be supervised by an adult at all times, including around bathtubs, balconies, kitchens and electrical equipment.
• Nothing in these Terms limits any rights you have under the Consumer Act of the Philippines (Republic Act No. 7394) or other laws that cannot be excluded by agreement.

10. Reviews

After your stay you may leave a rating and message. By submitting a review you allow us to display it on our website together with your name as entered at booking. Reviews must be honest and about your own stay; we may decline or remove reviews that are abusive, unlawful, or unrelated to the stay. You can ask us to remove your review at any time.

11. Using this website

• Photos and descriptions are provided in good faith. Furnishings and amenities may vary slightly from photos.
• Do not misuse the website — for example by attempting unauthorised access, interfering with bookings, or making fraudulent reservations.
• The content, photos and branding on this site belong to us and may not be copied for commercial use without permission.
• Links to third-party sites (such as PayMongo, Google Maps, Messenger or Viber) are governed by those sites' own terms.

12. Governing law, changes & contact

These Terms are governed by the laws of the Republic of the Philippines. We will try to resolve any concern with you directly and in good faith first. If that fails, disputes shall be brought before the proper courts of the city where the property is located, without prejudice to any right you have to go to the Department of Trade and Industry or another government agency.

We may update these Terms from time to time. The version shown when you made your booking applies to that booking.

Questions about these Terms or your booking:

• Operator: A Kōzē Den, Mandaluyong City, Metro Manila
• Messenger / Viber: m.me/akozeden